Terms & conditions

Trademarks
All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Source One Distribution North America Inc. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Source One Distribution North America Inc or any third party, except as expressly granted herein.

Use of site
Source One Distribution North America Inc is a Florida corporation independent from Somfy Systems Inc .
Source One Distribution North America Inc is an authorized dealer for Somfy since 2009.
All logos and copyrights and trademarks are reserved by and are property of Somfy Systems Inc.
Source One Distribution North America Inc as Authorized Somfy Dealer trades exclusively Somfy products.
Source One Distribution North America Inc is a Authorized Somfy Dealer and Somfy Expert certified.
This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Source One Distribution North America Inc reserves the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Source One Distribution North America Inc believes that customer conduct violates applicable law or is harmful to the interests of Source One Distribution North America Inc.

Shipping & Delivery
Source One Distribution North America Inc ships merchandise only to locations within the continental United States and to international locations. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.

Warranties
Somfy offers a 5 year warranty on all motors. Somfy warrants their motors to be free from defects in material and workmanship under normal Somfy warrants their motors to be free from defects in material and workmanship under normal and proper use for a period of five years starting from the date stamped on the motor. Drapery motors, mechanical, electrical and electronic accessories (excluding batteries) are warranted for one year from the date of invoice. Following are exclusion from warranty: Installation is not in accordance with operating and installation instructions. When product has been opened dismantled or returned with evidence of abuse or other damage. Somfy written specifications are not properly applied by the buyer when selecting the equipment. If Somfy, written instructions for installation and wiring of electrical connections have not been followed. All costs related to installation and reinstallation of Somfy equipment covered by this warranty are not the responsibility of Somfy or Source One Distribution.
If the Somfy product fails within this 5 year period, we will replace it after the confirmation of the defect. Please contact Customer Service(support@source1d.com) to request a Return Merchandise Authorization.

Return Policy
Conctact our Customer Service to get an Return Merchandise Authorization.
All products returned to Source One Distribution North America Inc without an RMA will be subjected to 50% restocking fee.
Refunds may take up to 30 days from the date we received the return to our facility to be processed on your credit card.
The following criteria must be met in order to be eligible for a refund.
1 Refund or exchange must be postmarked within 30 days of the original order date.
2.Item(s) must be accompanied by the packing slip generated from the return process noted above.
3.Item(s) must be packed in the original and unmarked packaging, including all accessories, manuals and documentation which came with the product.
4.Item(s) must not be used or altered. Controls and tests will be performed by our expert.
5.Item(s) must be returned to the designated Return facility within 14 days of the issuance of the Return Authorization.
6.Item(s) must be returned via a traceable shipping method with delivery confirmation.
7.All shipping costs must be pre-paid by the party returning the merchandise (i.e. the customer) and they are not refundable.
8a. Somfy/Simu Item(s) returned for a refund will incur a 40% restocking fee. Somfy/Simu Item(s) returned for an exchange will incur a 20% restocking fee.
8b. Awning roof mount brackets returned for a refund or exchange will incur a 20% restocking fee.